The Executive Vice Chairman and Chief Executive Officer of Nigerian Communications Commission, NCC, Professor Umar Garba Danbatta has made a clarion call to mobile phone users to utilize the toll free line 622 to make complaints about poor service delivery by Telecom operators.
Prof. Danbatta also encouraged Nigerians to activate the DO NOT DISTURB, DND Code, using 2442. He said this would help stop unsolicited massages and calls from telecom operators.
The NCC Chief was speaking at his visit to the South East Zonal Office in Enugu recently. He commended the staff for their hard work and dedication to duty.
He bemoaned the fact that very small percentage of subscribers had activated the DND Code.
“Telecom consumers need to take advantage of the toll free line 622 to lodge complaints about services rendered by the operators; and to also activate the DO NOT DISTURB (DND) Code, 2442, to tame the instances of unsolicited massages and calls they receive from telemarketers.”
He urged the staff to intensify the sensitization campaign on the Commission’s initiatives and programmes designed to ensure that the telecom consumer derived concrete benefits from subscription to telecommunications services.
Danbatta noted that the Board and Management of the Commission were mindful of the circumstances of telecom operation in Nigeria, such as challenges of electricity, vandalism and arbitrary charges among others.
He recalled measures already taken to ameliorate the situation which include signing of MOUs with state governors to mitigate the excruciating conditions TELCOs face in the deployment of services across the country.
Prof Danbatta also made efforts to remind staff that Empowering Consumers and Improving Quality of Service were very critical to the 8-Point Agenda of his leadership. He also said that his time in charge of the commission will be focused on improving consumer satisfaction.
Dambatta reiterated that Management was committed to fulfilling the Agenda.
“Very soon, we will unveil a plan to give a concrete expression to our declaration of the Year 2017 as the Year of the Consumer”
He told the staff to brace up for more work because very soon the South East zone will witness deployment of fibre infrastructure as part of the implementation of the National Broadband Plan.