The Airtel customer care number in Nigeria is 300. It is toll-free and available 24 hours. The initial number to call Airtel was 111 before it was changed by the NCC in 2023. In addition, Airtel Nigeria has other customer care avenues, including WhatsApp – 07010000116 and email – [email protected].
The perk of the customer service number affords customers abroad and others who do not have an Airtel line to speak to the service provider’s customer care. It also runs for 24 hours, and the number on +2348021500111 for a token.
Airtel Customer Care Code
Presently, the customer care code number for Airtel is 300. Every service provider in Nigeria holds a unique customer care contact code, and for Airtel, it was previously 111 and now 300.
Recently, the Nigerian Communications Commission (NCC) mandated all mobile service providers functional in Nigeria to adopt the use of a series of harmonized shortcodes. One of the uniform codes which all service providers are expected to use is the unique code 300 for customer care service.
Airtel Toll-free Number
The Toll-free number for the Airtel network is 300. The Airtel caller is not charged in the course of a call placed to the customer care service center. The exception is for non-Airtel callers who may be charged during calls.
How To Call Airtel Customer Care
Getting in contact with Airtel customer care is pretty easy and it does not matter whether a smartphone is used for the call or not. Dial 300 on an Airtel number and listen for a prompt introducing the service center and the services it offers.
For non-Airtel numbers or those outside Nigeria, simply call +2348021500111 to speak to a customer care representative (Airtel Nigeria).
How To Talk To Airtel Customer Care
Like all customer care services, Airtel has representatives on standby on a 24-hour roll every day to listen, answer, and administer advice and help to customers. All you need to do is dial 300 using an Airtel number or +2348021500111 if you are not registered to the network or may be living abroad.
After placing a call to 300, the customer care service prompt will guide you on what to do.
Customer Care PromptÂ
First, you will be asked to choose the major Nigerian Language you are most comfortable with. Then, listen to the voice that will inquire if you would want to speak to an Airtel customer service agent.
Consequently, a series of steps will be demanded from you to get to speak to a customer care representative. Basically, you are to choose a succession of numbers listed to get the customer care service and support needed.
On busy days, it may take at least 8 to 11 minutes to get to speak to a representative of the service provider. Note that while the call is going on, it will be recorded for audit and quality assurance purposes.
Other Ways To Talk To Airtel Care Service
There are also other ways to keep in touch and speak to the customer care representatives of Airtel without making a call, such as;
- My Airtel App
- Send a WhatsApp message from your Airtel number or WhatsApp Chatbot
- By email ([email protected])
- USSD Code 300
- Social Channels (WhatsApp, Twitter, Instagram, Facebook, and LinkedIn)
Airtel Customer Care WhatsApp Number
Many service providers have grown to accommodate social media as a medium of communication. Airtel network has also included WhatsApp as a mode of communication.
There a several numbers that one can reach customer care on WhatsApp, such as:
- 07010000116
- 07010000117
- 07010000118
- 07010000119
- 0701263111
What is Airtel Customer Care Number Lagos?
In Nigeria, the Airtel customer care number is the same in all the states where the service is provided. You can use the unique customer care number- 300 to call Lagos. However, the only distinction to this is that Lagos and other cities in Nigeria each have different customer care head offices.
The head office for customer care in Lagos is at Plot L2 Banana Island, Foreshore Estate, Ikoyi Lagos, Nigeria.
Airtel Customer Care Number Abuja
As for Abuja, the Federal Capital Territory (FCT) of Nigeria, there is no unique customer care number. The customer care number 300 is still used to call the service providers for inquiries and complaints.
The head office for Airtel customer care in the nation’s capital is located at Plot 36, Lagos Crescent, Abuja, Federal Capital Territory, Nigeria.
Airtel Customer Care Number Port Harcourt
The same customer care number, 300, applies to Port Harcourt and, in general, is assigned to Airtel Nigeria. There is no unique customer care number for any state found in Nigeria.
To meet with the customer care agents, visit the corporate office for Airtel customer care in Port Harcourt at 12 Evo Road, New GRA 500101, off waterlines GRA, Port Harcourt, Rivers. You can also visit the postpaid service office on Azikiwe Rd, Port Harcourt 500101, Port Harcourt, Rivers State.
Airtel Customer Care Numbers from Other Networks
Airtel offers the opportunity for numbers from other service provider networks in Nigeria and abroad to call the Airtel Customer Care Numbers. The difference to placing a call to customer service on the networks is that you cannot use 300.
Rather, you will make use of +2348021500111 to call and speak to a representative of the network. Note that the calls will be charged and recorded for quality assurance and audit purposes.
Airtel Prepaid and Postpaid Customer Care Number
Airtel Prepaid service plans allow the customer the opportunity to pay bills upfront for the product or service. Airtel postpaid, on the other hand, handles a billing demand only after a period when the product or service has been offered.
The customer care number 300 applies to all services related to Airtel prepaid and postpaid customer care in Nigeria. For other users outside the Airtel network, you can call the customer care number at +2348021500111.
Airtel International Customer Care Number
Airtel International Customer Care Number varies according to the country you are calling. For Nigeria, an international customer can call +2348021500111 to get customer care representation and services in Nigeria.
The service provider also boasts of an international direct dialing system. The process involves dialing +009 and followed by input of these commands orderly in this manner;
- Destination country code
- Area code and,
- Telephone number.