Keystone Bank Nigeria, Head Office, Mobile and Internet Banking, Customer Care

Keystone Bank is a technology and service-driven commercial bank offering convenient and reliable solutions to its customers. It was formerly owned by the Asset Management Corporation of Nigeria (AMCON) but was acquired by Sigma Golf River Bank Consortium (it’s current owner) in 2017.

Consequent upon the successful completion of AMCON’s divestment from Bank PHB, a 5-man Transitional Board was set up to oversee the repositioning of the Bank for growth and competitiveness. The transitional arrangement was successfully concluded on August 15, 2017, with the assumption of office of the substantive MD/CEO.

Keystone Bank Nigeria, Head Office

The story of Keystone Bank Limited cannot be told without talking about the now defunct Bank PHB Plc, whose commercial banking license was revoked by the Central Bank of Nigeria (CBN) because it had not shown capacity and ability to recapitalize before the expiration of the September 30, 2011, deadline.

Consequently, on August 5, 2011, the CBN granted Keystone Bank license to operate and it took over all the assets (including subsidiaries) and liabilities of Bank PHB. At the moment, it has met and gone far beyond all capital adequacy requirements of the CBN and assumed the deposit liabilities, certain other liabilities, and assets of former Bank PHB Plc.

Keystone Bank currently has 154 branches, in addition to two international subsidiaries and one local insurance company inherited from the predecessor bank. The subsidiaries include Global Bank Liberia; Keystone Bank, Sierra Leone; and KBL Insurance.

The bank’s head office branch is located at No. 1, Keystone Bank Crescent, Off Adeyemo Alakija Street, Victoria Island, 100272, Lagos, Nigeria.

Keystone Bank Nigeria Mobile and Internet Banking

In keeping with its promise to make financial services easy and accessible to its teeming customers, Keystone Bank Limited on Monday, July 31, 2017, launched its *533# Banking Platform. This is another innovative mobile banking channel enabled by dialling *533#.

The USSD code *533# platform will enable Keystone Bank customers to conveniently perform third party transfers to both Keystone Bank and other bank account holders in Nigeria.

Also, the platform will enable one open Keystone Bank accounts, buy airtime, pay bills and access a mini statement such as balance inquiry using their mobile phones without necessarily having internet data or airtime.

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How To Use Keystone Bank’s *533# Platform

1. The Keystone Bank *533# USSD application is a convenient, reliable, fast, secure, and affordable way to access your Keystone bank account 24/7 through mobile phones without internet data. It works on all phone types.

2. To initiate transfers to a Keystone Bank account and beneficiaries in other banks, simply dial *533*Amount*NUBAN Account No# from the mobile number registered with the bank.

3. To top-up your airtime, dial *533*Amount#. Third-party top-up can be done by dialling *533*Amount*Phone number#. Customers will then require the four digits PIN created at registration to authenticate each transaction

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Keystone Bank’s Acting Managing Director/Chief Executive Officer, Mr Hafiz Bakare, said:

“Following the successful divestment of AMCON’s shareholding in Keystone Bank which culminated in the change in ownership and management, the bank has witnessed series of positive developments.

“The *533# product is Keystone Bank’s solution to facilitate customers’ access to their accounts at any time of the day. Our *533# makes it possible for a Keystone Bank account to be viewed and transacted upon using any type of functional phone. Our internet banking is accessible on any internet enabled device while our mobile app is available on the Blackberry, Apple and Android stores.

“These services are enjoyed by the about 90 Million internet users in the country (according to the Nigerian Communications Commission, NCC) representing almost 50% penetration of the population”.

The bank’s Chief further disclosed that the bank will definitely witness more landmark events which would be communicated when it is auspicious as it moves ahead with its transition.

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Keystone Bank Nigeria Customer Care

The team of customer care providers at Keystone Bank work round the clock every day of the week to answer any questions or resolve any issues a customer might have.

Whether it is to report the loss of your debit or ATM card, suspicion of fraud on your account, or simply to make enquires ranging from account balance enquiry to all general banking services, the service personnel are open 24 hours Monday through Friday to handle it and can be contacted through email {[email protected]} or via telephone on +234 700 2000 3000.


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