Sterling Bank Customer Care, WhatsApp Number and Email Address

Sterling Bank’s customer care line is 018888822. The bank’s WhatsApp number is +234 906 000 6449 and its official email address is [email protected].

With the catchphrase “Your one-customer bank”, Sterling bank is clearly a financial institution whose management prioritizes satisfying the yearnings of their customers while helping them improve their financial status. In this regard, the bank management is quite knowledgeable about the imperativeness of swiftly and promptly meeting their customers’ complaints, which is why they have set up one of the most efficient customer care units.

One of the most frequently asked questions among bank customers is how to get customer care contacts without necessarily visiting the banking hall. If you are wondering how to get Sterling Bank customer care contacts, this post contains all the information you need on the bank’s official customer care phone contacts, email addresses, and social media handles.

What Is Sterling Bank Customer Care and What Are Their Different Channels?

Sterling Bank customer care consists of well-trained representatives who attend to customers’ complaints and issues. Aside from the bank’s customer care unit at different branches, there are other platforms the bank provides through which customers can always channel their complaints. These channels include:

  • The customer care official phone numbers
  • Emails
  • Live chat
  • WhatsApp
  • Facebook
  • Instagram
  • Twitter

Sterling Bank has one of the most friendly, and professionally efficient, customer care services, you may hardly get in other banks. If you wish to visit a Sterling Bank branch to file a complaint, all you need to do is go straight to the customer care unit. There, you will find a customer service officer who is ever ready to listen to, and quickly resolve all of your issues.

Nevertheless, being a customer-oriented bank, Sterling Bank has made it easy for their esteemed customers to access their customer care service in their comfort zones without visiting any branch.

How Can I Access Sterling Bank Customer Care Remotely?

Yes. You can access Sterling Bank customer care from anywhere including from the comfort of your home. Bringing your complaints to the customer care unit is one of the easiest things you could do in a banking hall, or even from the comfort of your home with the aid of your mobile phone.

We’ll be going through the different channels through which you can reach Sterling Bank customer care.

Sterling Bank Customer Care Official Numbers

The official Sterling Bank customer care toll-free phone numbers to call include:

  • ​017003270
  • ​(+234) 07008220000
  • ​01-4484481
  • ​01-8888822

You can call these numbers at any time of the day, as they offer a 24-hour service. Notwithstanding, these numbers are not meant for text messages so you don’t have to send an SMS to any of the numbers, as it will not be regarded, mainly for calls only.

Through these phone numbers, you can dial and be linked to a customer service officer who is eager to address your issues at any time.


There is also the IVR system available when you dial the customer care numbers. This platform takes you through different procedures for solving different issues without having to speak with a customer care agent.

Sterling Bank Email Address

The official Customer Care email address for Sterling Bank is [email protected]. Sterling Ban’s official email address is where customers can always send emails to communicate with the customer care unit and get prompt responses on any issue.

This saves them the stress of having to visit the banking hall to resolve transactional issues. In other words, you can also access the bank’s customer care anywhere you are if you are too occupied to visit the banking hall.

Sterling Bank Customer Care Live Chat

Sterling Bank customer care live chat is dedicated to the bank’s customers who wish to live chat with Sterling representatives via their social media pages (Facebook, Twitter, and Instagram) and website. The online live chat can be accessed at any time, from anywhere, provided you have internet access.

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By using this platform, you can get connected to a customer care representative to answer whatever query you may have. To start, simply visit the official website of Sterling Bank click on the message icon you would see on the screen and get connected to a customer care representative.

What Is Sterling Bank’s WhatsApp Number?

The official customer care WhatsApp number for Sterling Bank is +234 906 000 6449. In Nigeria today, one of the most popular social media platforms used by almost all internet and smartphone users is WhatsApp.

Sterling Bank’s customer care unit is up to speed with the trend, as it has provided a WhatsApp number for customers to leverage. So, if you are wondering whether Sterling Bank has a WhatsApp number, the answer is YES.

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It goes without saying that social media has revolutionized the information and communication landscape of most countries of the world, including Nigeria. Coming to terms with this reality, most businesses have tried to diversify their transactions, including social media to meet their customers’ needs and showcase their products and services to millions of users.

How You Can Communicate With Sterling Bank Customer Care On WhatsApp

These are the simple steps to follow in registering for Sterling Bank WhatsApp banking:

  • First, you are required to save the WhatsApp mobile number: +234 906 000 6449 in your contact list.
  • Start chatting in a conversation by saying “Hi”
  • Accept terms and conditions by inputting “I agree” and your sterling bank account number
  • Input the OTP sent to the registered phone number attached to your BVN number.
  • Create your PIN by providing your card details.
  • The WhatsApp number is meant to make banking transactions fun, just as you enjoy chatting with your friends and family on WhatsApp.

Benefits of Using Sterling Bank WhatsApp

There are numerous benefits of registering on Sterling WhatsApp, these include:

  • Easy, simple, fast, and convenient to use
  • Automatically links and enables all your accounts for transaction
  • Self-service registration, which means that you can register for the service all by yourself
  • You can also enjoy services such as:
  • Account opening
  • Balance inquiry
  • Sterling to Sterling and Sterling to other banks’ transfers
  • Airtime and bill payment
  • BVN inquiry
  • Statement generation

Note: You are expected to use only the registered phone number which you used in opening your Sterling Bank Account.

Other Sterling Bank Customer Care Social Media Platforms

Hereunder are the official Sterling Bank social media handles:

  • Sterling Bank Facebook:
  • Sterling Bank Twitter: @Sterling_Bankng
  • Sterling Bank Instagram: @sterlingbank

Sterling Bank mostly uses these social media handles to update customers on new and existing products and services. New policies and trends are also disseminated through social media by the bank to its customers.

Also, it is another platform that customers can easily follow to lay out their complaints.

Frequently Asked Questions

What is Sterling Bank’s Customer Care Number?

Sterling Bank’s customer care number is 018888822. Customers can also reach out to them via the following numbers (+234) 07008220000 and 01-4484481. These customer service phone numbers help build trust and loyalty between Sterling Bank and its customers.

What is Sterling Bank’s Customer Care Email?

Sterling Bank’s customer care email is [email protected]. Customers can also email their complaints to [email protected]. Other channels to reach out to them are their social media pages, website, or customer care line.

What is Sterling Bank’s customer care number in Lagos?

Sterling Bank’s customer care number in Lagos is 07008220000. You can also send the bank an email via [email protected].


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