To cancel auto-renewal on Glo, simply send ‘CANCEL’ (a single word with no quotation marks) as a text message to 127 when your plan is active. You can also call Glo customer care by dialing 121 and follow the prompt.
Glo is one of the heavyweight telecommunication companies in Nigeria. A good telecom company strives to make services easier for customers to access and one of Glo’s favorite services is making subscriptions easier and faster. This is mostly done by placing subscribers on auto-renewal.
Sometimes, however, a customer could choose not to renew their subscription, and might need to opt-out. This article provides you with guidelines on how to cancel auto-renewal on Glo.
What is Glo Auto-Renewal?
Glo auto-renewal is a special feature that automatically renews a customer’s subscription package once their previous subscription expires. Usually, on Glo, a plan is automatically renewed after its validity period has elapsed. This is often done to save customers the stress of redialing the data codes after every expiry period.
The auto-renewal option comes with the subscription action and it helps you to extend your data bundle while retaining all the initial benefits and bonuses of the plan. However, sometimes a customer might not want to renew that particular bundle or subscribe to any other package as well. In such cases, the customer can decide to opt out or cancel their data subscription. Failure to cancel properly will lead to a continuation of the auto-renewal process which might be inconvenient for the customer sometimes.
How to Opt-out of Auto-renewal on Glo
Glo has various ways its customers can choose to follow to end their auto-renewal woes. You can cancel Glo autorenewal;
- Using SMS Codes 127
- Cancel auto-renewal through Glo customer care
- Cancel Glo auto-renewal online
Is there a One-for-all Code for Canceling Auto-Renewals on Glo?
There is no singular code you can use to cancel all Glo auto-renewals. Sometimes it is the customer’s wish for a single general code that cancels auto-renewal of all subscriptions, including data bundles and voice plans. Unfortunately, at the moment there is currently no such code on Glo that can handle all those requests at once.
Code to Cancel Auto-Renewal on Glo
If you are a Glo subscriber and you find it difficult to opt out of certain packages simply because you do not know the cancellation codes, below are some codes you can dial.
Cancel Glo Auto-Renewals using 127 Text Code
Sending a simple text message to the Glo customer care unit might be a safer way to end your undesired subscription. All you need is your mobile phone with your Glo sim card inserted in it. Here are steps to follow to end Glo auto-renewals via SMS code;
- Pick up your phone and open the message tab
- Text ‘CANCEL’ (with no quotation marks)
- Send the text message to the Glo SMS code 127
- Wait for some minutes for an SMS confirming the cancelation of the Glo auto-renewals
Alternatively, you can attempt canceling your Glo auto-renewal by sending ‘STOP’ in block letters to the 8811 shortcode.
Call Glo Customer Care Unit via 121 to Cancel Auto-Renewal
The 121 code is probably the most helpful code you would need as a Glo customer. It is the Glo customer care line. When you dial this code, it means you’re trying to get in touch with the Glo customer care service, preferably a customer care agent. Here is how to contact Glo customer care:
- Dial the number 121. (It is toll free)
- Follow the automated voice instructions.
- Dial the numbers from the voice prompt accordingly.
- Choose the option that allows you to speak with a customer care agent.
- Make your complaints.
Note: All complaints made to the Glo customer care service are typically resolved within the next 24 to 48 hours.
To Deactivate Caller Tune Services, Dial *7728# or *577#
Another service that can be quite draining is the caller tune service, otherwise called the Caller Ring Back Tune service (CRBT). This service allows you to select a personal audio track that replaces the regular beep tone we hear when a particular number is dialed. So instead of the regular desk ringtone, the customer opts for a different tune, audio, or song that her/his callers will hear when they dial that number.
In order to opt out of this service, you can dial *577# or *7728#, if you are a Glo user. Be sure to follow all the prompts completely and accurately.
To Stop Unwanted Messages on Glo, Send STOP to 2442
If you are dealing with unsolicited messages, advertisements, calls, and other VAT services in your Glo line, you can simply send a text message to the number 2442 saying STOP in block letters. This helps to cancel all other pending subscriptions, including those you might not be aware of at the time.
How to Stop Data Auto-Renewal on Glo
There is nothing more boring than a phone without internet access. We know this too well, which is why data subscription packages are one of the most used features of every telecommunication network. In Nigeria, Glo happens to be one of the largest mobile networks and has millions of faithful customers. As a customer, you definitely need data and to get it, you most likely have to subscribe for it.
When you subscribe to a certain data package on Glo, it is important to note that you are immediately introduced to the auto-renewal feature as a default setting. So when you dial the code *777# and select a particular data package, understand that you will be charged automatically for a renewal when that package expires.
What this means is that as long as you have the funds for renewal, Glo automatically deducts the needed amount from your balance, without you needing to dial or subscribe afresh.
However, to stop the auto-renewal process, here are the steps you need to take:
- Open the messaging app on your phone.
- Type the word ‘CANCEL’ (Remember to type cancel in block letters, and do not add the quotation marks).
- Send the messages to the number 127. It is also toll-free.
- Wait for an SMS confirmation telling you that your subscription has been canceled.
Note: This message must be sent before the expiration of the current bundle. This means that there must be an active subscription plan in place before the cancellation of auto-renewal will take place. If you were unable to cancel before expiry, your data bundle will be renewed as soon as you recharge. To prevent this, you could contact the Glo customer care service so they can cancel it from their end.
Cancel Auto-Renewal From Glo Website
Glo subscriptions can also be canceled online by heading to glo.com and following the steps below:
- Click here to go to Glo Lifestyle Portal.
- Click on the ‘My Account’ menu.
- Select the package you wish to unsubscribe from.
- Cancel the auto-renewal feature.
Canceling from Glo Auto-Renewal From Other Subsidiary Platforms
Sometimes a customer can choose to register with Glo through a subsidiary platform like Google Play store (for android devices), Roku, Amazon, and Apple (for IOS devices). To cancel subscriptions or auto-renewal services, follow these steps:
- Visit the required website or app, e.g. “amazon.com” for Amazon.
- Login to your account and search for the Glo icon.
- Keep scrolling until you see the package you wish to unsubscribe from.
- Cancel the auto-renewal option.