How To Block My GTBank Account or ATM Card When Fraud Is Suspected

Since card swapping and other bank fraud activities are becoming the order of the day, GTBank came up with different means of blocking an account or ATM card when any fraudulent activity is suspected. These techniques, to a large extent, has given customers relief. Below are steps to follow in order to successfully block your GTBank account or ATM card.

How to Block GTBank Account Without Visiting the Bank 

If you are a GTBank customer, note that you can block your account without the stress of visiting the bank. The process that is required to block the account or the ATM card is quite easy and fast. It is done so to avoid quick fraudulent activities on the account.

Below are the ways one can block the account or ATM card:

  • Through the USSD code
  • On the GTBank mobile app
  • Through internet banking platform
  • By SMS
  • GTBank self-service app
  • Through customer service

How to Block GTBank Account or ATM Card Using The USSD Code

GTBank Account

Block Your GTB Account using USSD code

This process is one of the easiest and fastest as it requires no internet connection. All that is needed to perform this quick task is a mobile phone with the line used for opening the GTB account. *737# is the USSD code for GTB and can be used for other important reasons aside from the blocking of the GTbank account or ATM card.

To do this, customers can simply dial *737*51*73# and their USSD code PIN will automatically lock the account number. The use of the code is totally free of charge, thereby encouraging customers to make use of it.

Block Your GTBank ATM Card using USSD code

In case there is suspected fraudulent activity going on your GTB ATM card, customers can deactivate the ATM by dialing *737*51*74#. Then your USSD transfer PIN will be requested to complete the instruction.

How to Unblock The Account Using *737#

To successfully reactivate your account, simply follow the steps provided below:

  • Dial *737*11# with the phone used in registering your bank account
  • Input your BVN on the space provided
  • If you have your account officer code, insert the code on the provided space
  • Click on 1 to continue
  • To initiate the reactivation you have to pay at least N100 to the account

How to Block a GTBank Account or ATM Card Through The Mobile App

Deactivate a GTB Account Through The Mobile App

To deactivate your account using the GTB mobile app takes less than a minute. Follow the steps below to successfully get this done:

  • Download and install the GTB mobile app on your smartphone
  • Log in to the mobile app
  • Scroll to account
  • Move down to account hotlist request
  • Select the account number
  • Enter the reason for hotlisting the account
  • Give the secret answer or the password and tap on continue
  • A token code will be sent to your phone number
  • Input the token code and click on submit

How to Deactivate a GTB ATM Card Using the Mobile App

GTBank Account

The process is almost the same as deactivating the GTB account. However, there are a few differences. To deactivate the GTB ATM card using the mobile app, customers should follow the steps below:

  • Log in to your GTB mobile App
  • Scroll to the Card section
  • Insert the ATM card number
  • Scroll down to select hotlist
  • Insert the reason for hotlisting the ATM card
  • Repeat the answer to your secret question which serves as a password
  • You will receive a token code on the line used to open the account
  • Insert the token code and click on the submit button

How to Block GTbank Account or ATM Card Using GTB Internet Banking

With the use of the GTB internet banking platform, customers can also deactivate GTB accounts, likewise ATM cards. This is because some customers find the internet banking platform easier to use. Instead of going to the GTB branch for an account or ATM deactivation, they prefer using the internet banking platform.

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How to Deactivate GTB Account Using Internet Banking Platform

  • Access the GTB internet banking platform
  • Log in using ID/Email and password
  • Scroll to the self-service
  • Click on the option with Account Switch off/on
  • Select the option with disable account
  • Choose the ‘date from’ as the beginning date to disable the account, an ‘date to’ end the disabled account
  • Input your secret question answer
  • Tap the submit button
  • Tap ok to show the dialogue box, which is where you can confirm the request.

How to Deactivate GTB ATM Card Using Internet Banking Platform

  • Access the GTB internet banking platform
  • Log in using ID/Email and password
  • Scroll to the self-service
  • Click on the option with Card Switch off/on
  • Select the option with ‘disable ATM card’
  • Choose the ‘date from’ as the beginning date to disable the account, an ‘date to’ end the disabled ATM card
  • Input your secret question answer
  • Tap the submit button
  • Tap ok to show the dialogue box, which is where you can confirm the request.

How to Unlock GTBank ATM Card Through The Mobile Banking/Internet Banking Platform

  • Login to GTBank internet banking platform or download GTbank mobile app
  • Scroll to debit card services
  • Tap the debit card on
  • Input your account number and the card number on the provided segment
  • Tap proceed
  • An OTP will be sent to your phone number or the email address used in registering the account
  • A notification will show on your screen on reactivation of the debit card

How to Block GTBank ATM Card Through SMS

This method is the easiest and is recommended mostly for customers that have lost their ATM cards. If one does not have an internet-enabled phone, the SMS option is the best.

To successfully block an ATM card through the SMS method, make sure you are using the number used in opening the account. Send HOTLIST space account number and send it to 08076665555. Also, make sure that the account number is linked to the ATM card.

Can I Block My GTB Account Using GTB Self-Service Portal?

GTBank Account

This is another means of deactivating your GTB account whenever there is a suspected threat by fraudsters. The portal is a request portal for handling services like account reactivation, card requests, opening accounts, account upgrades, etc. To successfully achieve this, the customer should carefully follow the instructions below:

  • Log in to the GTBank self-service portal or click here
  • From the service type section, select ‘account block and unblock’
  • Enter the account number you wish to block
  • Insert your BVN
  • Click on ‘submit form’

How to Request for Customer Service to Block GTB Account or ATM Card

The GTB customer service unit is one outstanding section of the bank that is known for its prompt responses to requests. The customer service of the bank can be reached in different ways, which include the following:

  • GTB website, online banking platform, mobile app
  • To speak with a customer service agent, dial 070 0482 666328, 080 2900 2900, 080 3900 3900, 01448000. One can also speak with customer service through the USSD code by dialing 737.
  • The customer service unit can also be reached by visiting the banking hall.

Reasons That Will Make One Block Their GTB Account or ATM Card

There are several reasons why someone might want to block a GTB account or ATM card. None of these reasons is favorable to the account owner, as it tends to cause inconveniences. Below are the most important reasons:

  • When you cant find your ATM card. To avoid someone else using it, you have to block the card.
  • When there is a withdrawal debit alert without your authorization, block the card.
  • When you receive an email or SMS alert about your ATM card PIN change, immediately deactivate the ATM card.

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