Reports say trouble started after the airline had delayed flights for about 10 hours, an occurrence which is synonymous with the airline.
The visibly angry passengers asked to be refunded but one of the airline managers, who was said to have handled the situation carelessly, aggravated the tension and a fight broke out – the manager took a rain of punches and kicks from the passengers.
Another source claims that because of the 10-hour flight delay, passengers locked the airline’s staff in, demanding that they begin their journey, else no staff would be allowed to go home, and the brawl started after the airline’s staff reportedly tried to sneak the manager’s bag out of the office.
Eyewitnesses took to their social media accounts to share series of tweets, and clips of the ugly incident. See the video below;
The last couple of months has indeed not been the best of times for Arik Air, which is acclaimed Nigeria’s largest commercial airline.
Just last month, the Nigerian Civil Aviation Authority sanctioned Arik for taking passengers’ rights for granted, and going against the provisions of the Nigerian Civil Aviation Regulations. Arik Air Limited was issued a N6million fine.
The NCAA also ordered the airline to pay its passengers, whose baggage were delayed on the London to Lagos route between Dec. 2 and Dec. 4 , $150 each as compensation.
The airline’s operations were also grounded last month by unions in the aviation sector over the airline’s failure to pay seven months’ salary arrears and other anti-labour practices.
Following this recent incident, involving angry passengers physically assaulting the airline’s staff, passengers and Nigerians have taken to social media to call out the carrier for poor customer service and delayed flights.