The Nigerian Communication Commission, NCC, on Thursday advised consumers to take advantage of the 2442 short code to choose the type of messages they want to receive from telecoms operators.
The Executive Vice-Chairman of NCC, Umar Danbatta, gave the advice at the 79th Telecom Consumers Parliament help in Abuja.
He said the commission came up with the code following the barrage of complaints on the menace of unsolicited message. Danbatta said with the shortcode, consumers now have the right to choose the messages they wanted to receive.
“The code will enable consumers to control the type of messages they receive.
“I am glad that it has come into effect and I urge all consumers to take advantage of this new regime by sending “stop to 2442’’ to avoid unsolicited messages.”
He said that the parliament, with its theme: Implementation of the `Do not Disturb’ (DND): the journey so far,’ was aimed at sensitizing the public to the policy.
He stated that the issue of consumer’s protection was very paramount to the commission, adding that consumers were kings in the marketplace.
To uphold the principle, he said the commission had put in place various programmes to inform, educate and protect the consumers of telecom service.
Presenting a paper on the theme, Ayoola Oke, a telecom consultant with NCC, called on operators to ensure full compliance with the 2442 shortcode.
Mr. Oke said that one major challenge of the policy was the lack of awareness, hence the need for both the regulators and the telecom operators to be involved in massive publicity.
He called for effective complaint management by the operators and network management to block spam and screen out malicious emails.