Nigeria’s Consumer Protection Council (CPC) has issued Samsung a 7-Day Ultimatum over their Galaxy Note 7 Smartphone.
This is following worldwide reports of dozens of Samsung Galaxy Note 7’s exploding while charging
The 7-Day Ultimatum was issued to Samsung Electronics West Africa Limited to provide information on the full status of its compliance with the global directive of Samsung on the recall of the Samsung Galaxy Note 7.
The CPC’s ultimatum also demanded Samsung Electronics West Africa Limited to furnish it with other measures the company may have taken to safeguard the safety and interest of Nigerian consumers.
CPC Issues 7-Day Ultimatum To Samsung West Africa
According to a letter issued by the Council to the company dated 14 September 2016, CPC Director General, Dupe Atoki said:
“…The attention of the Council has been drawn to media reports indicating that the lithium-ion batteries for Samsung Galaxy Note 7 are prone to catching fire.”
“…the said faulty batteries have reportedly caused the phone to explode in 35 separate incidents, sometimes bursting into flames, damaging property and leaking dangerous chemicals.
“…some Nigerian consumers may already have purchased the Samsung Galaxy Note 7 for personal or other uses.
“You are, therefore, directed to, within seven days of the receipt of this letter, furnish the Council with information on the full status of your compliance with the global directive of Samsung to recall the Samsung Galaxy Note 7 forthwith. Including other measures you may have taken to safeguard the safety and interest of Nigerian consumers in this respect.”
Speaking to reporters on the development, Director General of the CPC, said Nigerian consumers who may have purchased the Samsung Galaxy Note 7 should, as an interim measure, stop using the phone forthwith.
According to Atoki, the agency is awaiting the response of Samsung Electronics West Africa Limited to the ultimatum.
She said this in order to determine the number of affected consumers in Nigeria.
Atoki also noted that there is an urgent need to avert whatever dangers that may be associated with the use of the Samsung Galaxy Note 7 in Nigeria.
7-Day Ultimatum For Samsung To Withdraw, Replace Galaxy Note7
Mrs. Atoki stated that in line with international best practices, the company should immediately issue a recall notice.
This should provide Nigerian consumers adequate information on the procedure for recall and the appropriate compensation being offered.
She urged the company to ensure that affected consumers either get a free replacement from Samsung, or a refund of their money, where necessary.
The Consumer Protection Council DG explained that Samsung had announced in the United States that consumers with Samsung Galaxy Note 7 can check whether or not their phones are affected and eligible for recall. by entering the IMEI or
The could simply enter the IMEI or serial number of their phone in a space provided on the Samsung website, www.samsung.com/us/note/recall/.
She noted that Nigerian consumers could as well avail themselves of that facility.
The Consumer Protection Council is the highest consumer protection agency of the Federal Government of Nigeria.
The council was established by the CPC Act Cap 25, LFN 2004 primarily to: educate Nigerian consumers; remove hazardous products from the market; provide redress to consumer complaints; and ban the sale of products which do not comply with safety or health regulations.